Refund policy

How refunds work on Tailr.

The 14-day guarantee

Every new Tailr subscription comes with a 14-day money-back guarantee. If you ask for a refund within 14 days of the payment, we'll refund it in full and close the subscription.

This applies to:

• your first payment on a new subscription;
• a renewal you didn't expect, if you get in touch within 14 days of being charged.

Using Tailr during those 14 days doesn't affect your refund. Go ahead and try it properly — that's the point of the window.

Credits aren't refundable

Any one-off credit packs or top-ups you buy are non-refundable, including credits you haven't used yet. They're bought separately from a subscription and aren't covered by the 14-day guarantee.

Credits don't expire while your account is open.

After the 14 days

Past the 14-day window we don't refund subscription payments, including part months after you cancel. You can cancel any time and keep using Tailr until the end of the period you've paid for — you just won't be charged again.

The exception is if we've charged you in error, or Tailr has been broken for a meaningful stretch and we couldn't fix it. Email us in either case and we'll sort it out.

How to ask

Email support@trytailr.com from the address on your account and say you'd like a refund. That's all we need.

We aim to reply within 2 business days. Approved refunds are processed by our payment provider and go back to the original payment method. The money usually lands in 5 to 10 business days depending on your bank or card provider.

Cancelling

You can cancel from your Tailr account any time. Cancelling stops the next renewal; on its own it isn't a refund request, so if you want your money back as well, email us.

Payment provider

Payments and refunds are processed by our payment provider, which acts as the merchant of record for Tailr subscriptions. That means it handles the transaction, tax compliance, and refund processing on our behalf.

Changes to this policy

We may update this policy. Whatever policy was published on the day you paid is the one that applies to that payment.

Contact

Email support@trytailr.com.